At Laad, customer satisfaction is our priority. Due to the handmade and personal nature of our vegan cosmetics, we have a specific policy for returns and refunds. Please read the details below:

1. Returns

• Eligibility: Returns are accepted only for items that are damaged, defective, or incorrect upon arrival.
• Non-Returnable Items: We cannot accept returns for opened, used, or personal care items unless they are defective.
• Request Timeline: To request a return, contact us within 7 days of receiving the product.

2. Process for Returns

• Email us at connect@laadnaturals.in or call us at +91-96655 77368 with your order details, reason for return, and photos of the product if damaged or defective.
• Once your return is approved, you will receive instructions on how to send the product back to us.
• The product must be returned unused, in its original packaging, along with the receipt or proof of purchase.

3. Refunds

• Refunds will be issued only for:
  • Damaged or defective products.
  • Incorrect items sent due to our error.
• Approved refunds will be processed within 7-10 business days after the returned product is received and inspected.
• Refunds will be credited to your original payment method.

4. Replacement

• Instead of a refund, customers can opt for a replacement product (subject to availability).

5. Shipping Costs

• If the return is due to our error (e.g., defective or incorrect items), we will bear the return shipping costs.
• For other cases, customers are responsible for the return shipping charges.

6. Important Notes

• Refunds or replacements will not be issued for products damaged due to misuse or improper storage.
• We recommend performing a patch test before using any product to ensure compatibility with your skin.

7. Contact Us

For returns or refund assistance, reach out to us:

• Email: connect@ladnaturals.in

We appreciate your understanding and are here to help resolve any concerns. Thank you for choosing Laad!