At Laad, customer satisfaction is our priority. Due to the handmade and personal nature of our vegan cosmetics, we have a specific policy for returns and refunds. Please read the details below:
1. Returns
- Eligibility: Returns are accepted only for items that are damaged, defective, or incorrect upon arrival.
- Non-Returnable Items: We cannot accept returns for opened, used, or personal care items unless they are defective.
- Request Timeline: To request a return, contact us within 7 days of receiving the product.
2. Process for Returns
- Email us at connect@laadnaturals.in or call us at +91-96655 77368 with your order details, reason for return, and photos of the product if damaged or defective.
- Once your return is approved, you will receive instructions on how to send the product back to us.
- The product must be returned unused, in its original packaging, along with the receipt or proof of purchase.
3. Refunds
- Refunds will be issued only for:
- Damaged or defective products.
- Incorrect items sent due to our error.
- Approved refunds will be processed within 7-10 business days after the returned product is received and inspected.
- Refunds will be credited to your original payment method.
4. Replacement
- Instead of a refund, customers can opt for a replacement product (subject to availability).
5. Shipping Costs
- If the return is due to our error (e.g., defective or incorrect items), we will bear the return shipping costs.
- For other cases, customers are responsible for the return shipping charges.
6. Important Notes
- Refunds or replacements will not be issued for products damaged due to misuse or improper storage.
- We recommend performing a patch test before using any product to ensure compatibility with your skin.
7. Contact Us
For returns or refund assistance, reach out to us:
- Email: connect@ladnaturals.in
We appreciate your understanding and are here to help resolve any concerns. Thank you for choosing Laad!